Holly Helm, LISW, IADC
Frequent Questions
Mental Health
Substance Abuse
Contact Information

How long are sessions?

An initial appointment may take approximately 75-90 minutes in order to complete paperwork. If you prefer to complete your paperwork before your appointment, please call the office.

Counseling sessions typically last 45-50 minutes. Therapy sessions are scheduled by making an appointment.

What are the fees?

The initial appointment is $225.00. Fee for a 50 minute counseling session is $125.00. Fees generally cover individual, family and couple counseling. Late fees will apply to "NO SHOWS" or same day cancellations.

Services may be covered by insurance. Each insurance plan may have different levels of mental health coverage. You may need to contact your insurance for further information about mental health coverage. If pre-authorization is needed, the office will call your insurance to obtain the number of sessions.

Each insurance plan has different co-pays. You are responsible for your co-pay and it is due at the time of your counseling session.

Fees may vary for other services—report writing, phone contact, etc.

Private pay is also accepted. Payment is made at the time of service. Amount of payment will be made at the time of the initial phone call.

Payment is accepted in the form of cash and check. Credit cards are not accepted at this time.

How do I make an appointment?

Please call the office at (319) 232-5024 to make an appointment. If no one is available, please leave your name and number on the confidential voice mail. Calls will be returned to you within 1-2 days (within the business week).

New appointments are usually available in 2-4 days. Routine appointments may be scheduled within 1-3 days. Follow up appointments may also be scheduled at the time of your appointment.

Appointments may be cancelled within 24 hours in order to avoid a late fee.

If there is an emergency what do I do?

If there is any emergency, please call 911 or go to the nearest hospital emergency room. Emergencies may include suicidal or homicidal ideations.

Allen Hospital: 235-3544

Wheaton Franciscan Healthcare: 272-9009

Crisis line: 233-8484

What about confidentiality?

As part of counseling services, you have the right to complete confidentiality concerning your participation in services. Information may only be disclosed to other individuals (including spouses/parents) or agencies upon specific written consent. There are certain limits to confidentiality:

*Specific threat to your life
*Any suspected known cases of child/dependent adult abuse
*Court ordered subpoena.

More information regarding confidentiality will be reviewed in your initial session.

As the legal guardian for your minor child you will sign a consent form for your child to receive mental health services. General information may be disclosed. Please see above for limits to confidentiality.

If your adolescent is receiving substance abuse services, a release of information must be signed by your adolescent in order for you to obtain information regading substance history and recommendations.

Are you a provider for my insurance?

I provide mental health counseling services for a number of insurances. Some insurances include Blue Cross/Blue Shield, Cedar Valley Community Healthcare, Coventry, First Administrators, Midlands Choice, State Medicaid, Medicare, United Healthcare. You may link onto the sight for additional information regarding your mental health benefits. If you do not see your insurance link here you may want visit your insurance website to see if I am a provider.